?Samsung apologizes to Galaxy Note 7 customers

2016-11-09 08:35:49 alice 7

Samsung delivered an open letter to Galaxy Note 7 customers, apologized and said it is working to resolve the problems that led to a recall and then death of the device.

But Samsung's next milestone in winning back customers will be most important. Here's the line that matters in Samsung's apology (emphasis added):

Samsung is fully committed to identifying and addressing the source of the Note 7's battery issue. We have already initiated investigations with independent third party experts to carefully revisit every aspect of the device, including the battery, hardware and software, and manufacturing processes. Once available, we will transparently share our findings.